Once an order has been placed, we are unable to guarantee changes to the item, size, colour or quantity. Please contact us as soon as possible and we will check if the order can still be amended before processing

Orders can only be cancelled according to the cancellation options available on the platform. If your order has already been processed or shipped, cancellation may no longer be possible.

Unfortunately, we do not reserve items without a confirmed order. Product availability is subject to stock availability at the time of purchase.

Orders are normally processed and prepared for shipment within our standard processing period (1-2 working days). Once your order has been handed over to the courier, you will receive tracking information to monitor your delivery.

Delivery time depends on your location and courier service. Estimated delivery dates will be provided by the respective platform/courier and may vary during peak campaign periods, public holidays or unforeseen circumstances. Normally it will takes around 3-7 days.

Your tracking information will be provided once your parcel has been shipped.

Tracking information may take some time to
update after the parcel has been handed over to the courier. If there has been no update for an extended period, please contact delivery partner customer service team with your order number.

Yes, self-pickup is available. Please select the available Self-Pickup option during checkout. Self-Pickup can only be collected at our Smart Master HQ. The exact pickup location and collection instructions will
be provided in your order confirmation.

Please do not come for pickup immediately after placing your order. Kindly wait for our confirmation that your order is ready for collection before coming to our location.

Yes. Please contact us before coming to collect your order so that our team can prepare your items in advance. This will help ensure your order is ready when you arrive.

Please have your order number and proof of
purchase/order confirmation ready when collecting your order. If someone else
is collecting the order on your behalf, please contact our Customer Service team in advance for further instructions.

Size exchanges are subject to our Return & Exchange Policy and stock availability. Please contact our Customer Service team before sending the item back so we can advise you on the correct process.

We sincerely apologise for the inconvenience. Please contact our Customer Service team as soon as possible and provide your order number, photo of the item received, photo of the packaging/shipping label and photo/video showing the issue, if applicable. Our team will assist you with the next steps.

We sincerely apologies for the inconvenience. Please contact us as soon as possible after receiving your order. Kindly provide your order number and clear photos/videos of the damaged or defective area, including the packaging where applicable. Our team will review the issue and advise you on the next steps.

Refund processing time normally will take around 14-30 days from the date of refund request.